Privacy Policy Nanastoo — Personal Data Protection for Malaysia Members

Nanastoo ("we", "Platform") values your privacy. This document explains nanastoo's privacy practices and how we handle the personal information you provide to us when using our online gaming platform.

This policy applies to all users of the nanastoo website, mobile app, Live Casino, Slots, fish shooting games, Bingo, sports and e-sports betting services, and all other products offered under the nanastoo brand.

We handle your personal data responsibly and are committed to ensuring your information remains secure, confidential, and used only for purposes you have consented to.

2.1 Data You Provide Directly

When you register an account or use nanastoo services, we collect the following information:

2.2 Data Collected Automatically

When you use the platform, we also collect technical data automatically:

• IP address and general location information (country/city only).
• The browser type and version, and the operating system of your device.
• Date, time, and session duration.
• Pages visited and actions taken within the platform.
• Technical performance data to identify and resolve issues.

Nanastoo uses collected data for the following purposes only:

• Service provision: Managing your account, processing deposits and withdrawals, and providing access to games.
• Identity verification: Conducting KYC checks as required by anti-money laundering (AML) laws.
• Security: Identifying and preventing fraud, unauthorized access, and other harmful activities.
• Communications: Sending important notifications related to your account, transactions, and security updates.
• Customer support: Responding to your inquiries and resolving issues you report.
• Legal compliance: Meeting reporting obligations to authorities when required by law.
• Platform improvement: Analyzing usage patterns to improve the interface and user experience.

Nanastoo does not sell or disclose your personal data to third parties except in the following situations:

4.1 Trusted Service Providers

We share the necessary information with service providers working on our behalf, such as:

• Licensed game providers (to verify gaming sessions).
• Payment processors (to process your financial transactions).
• Secure cloud storage service providers.
• Identity verification service providers for KYC.

All these third-party providers are bound by confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

Nanastoo may be required to disclose your information to authorities when mandated by law, court order, or official investigations related to fraud or financial crime.

Nanastoo implements a range of technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration:

• Encryption in transit: All communications between your device and nanastoo's servers are secured with SSL/TLS 256-bit.
• Encryption at rest: Sensitive data such as financial information and KYC documents are stored in encrypted form.
• Access control: Only staff with a specific need are permitted to access user data, with strict audit logs in place.
• 24/7 Monitoring: An automated monitoring system detects any suspicious activity in real time.
• Regular security testing: Security audits and penetration testing are conducted periodically by independent third parties.
• Password hashing: Your account password is never stored in plain text – it is processed through a strong one-way hashing algorithm.

Nanastoo uses cookies and similar technologies to enhance your experience on the platform. There are three types of cookies we use:

Essential Cookies (Required)

These cookies are required for the platform to function properly – including maintaining your login session, remembering your language preference, and ensuring transaction security. They cannot be disabled.

Functional Cookies

These cookies remember your preferences such as your selected odds format, display theme, and other settings so you do not have to reconfigure them every time you log in.

Analytics Cookies

We use internal analytics tools to understand how users interact with the platform — this information helps us improve the interface and performance. This data is aggregated and does not identify individuals personally.

Nanastoo retains your personal data for as long as your account is active and for the period required after account closure to fulfill legal obligations.

In general:

• Active account data: Retained for the duration of the active account plus 5 years after closure (AML compliance requirement).
• Financial transaction records: Retained for 7 years in accordance with financial reporting requirements.
• Support communication logs: Retained for 2 years.
• Technical data and system logs: Retained for 12 months.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. You may request early deletion by contacting our team, subject to applicable legal requirements.

As a nanastoo platform user, you have the following rights regarding your personal data:

Nanastoo is a platform dedicated to users aged 18 and above. We do not knowingly collect or store personal data from underage individuals.

Nanastoo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying in-platform notices when you log in.
• Sending alert emails to all registered members for major changes.

Your continued use of the nanastoo platform after amendments take effect constitutes your agreement to the updated terms. We encourage you to review this page from time to time.

For any questions, concerns, or requests regarding this Privacy Policy or nanastoo's handling of your personal data, please contact us:

• Live Chat: Available 24/7 directly within the nanastoo platform — the fastest way to reach us.
• Privacy Email: privacy@nanastoo.net — for personal data-related requests.
• Support Email: support@nanastoo.net — for general enquiries.

You may also refer to the FAQ us for answers to frequently asked privacy questions, or the About Us for more information about nanastoo.